Every result comes with your doctor's words.
Everyone feels looked after the moment it arrives.
- First line
- Your doctor's comment
- Every marker
- Explained in plain words
- Abnormal results
- Held for the doctor
- Language
- The patient's own
The problem
A result is the moment someone feels cared for
The doctor
You say it once about ferritin, and everyone who needs it hears it in your words.
The owner
Results are when people decide your clinic was worth choosing. Make it a moment they remember.
The patient
They open their result and read a note from their doctor.
How it works
3 steps, and your clinic decides each one
The result arrives
Results land in the doctor's inbox with anything abnormal at the top. Normal panels can go straight to the patient. Anything you choose is held until a doctor has seen it.
The doctor adds a sentence
The doctor writes a line, or picks one of their own from before, and Wai drafts the message around it in the doctor's words. Nothing is sent until the doctor presses send.
The patient can ask
The patient reads the comment, then a plain explanation of every marker. If they ask a question the explanation cannot answer, it goes back to the doctor in the same thread.
See it on your own patients and your own doctors, in 30 minutes on video.
What changes
Patients understand their results the day they get them, and they remember who explained them
For patients
Understood the same day
The doctor's words come first and each marker is explained in plain language, in the patient's own language.
For doctors
Writing the sentence once
Your own phrasing is kept and offered back to you, so the fortieth ferritin takes a moment.
For the clinic
Calmer days
Results arrive explained, and the ones that need a doctor reach one.
95.7%
of 8,139 patients wanted results released at once, and 16.5% of those with an abnormal result felt more worried after reading it.
Steitz et al., JAMA Network Open, 2023. A published study, independent of Wai.
Where it works
The same product in every market, on each market's rules
United Kingdom
When a result is released, and which are held for a doctor, is your clinic's policy. CQC expects results to be acted on and the action recorded, which the inbox does.
Part of the package or the test price the patient has already paid.
United States
The Cures Act information-blocking rule means most results are released at once, so the explanation has to arrive with the number. HIPAA governs the message.
Included in the visit or panel price, or billed as portal care where your doctor's time qualifies.
United Arab Emirates
Arabic and English explanations, with the record hosted in the country.
Included in the panel price.
Elsewhere
Release rules follow the clinic's own policy and the market's record law. The explanations are written for each market's units.
Included in the panel price.
Records are hosted in each clinic's own country under its rules. Every credential we hold is listed with its status and date on our security page.
Does the AI tell patients what their results mean?
It explains what each marker measures and what the range means, in plain words. What the result means for this patient comes from the doctor, and that comment always comes first.
Can we hold abnormal results until a doctor has seen them?
Yes. You set which results go at once and which wait for a doctor, and a flagged value is always held.
Do patients see results in their own language?
Yes. The explanation and the doctor's comment can be read in the patient's language, and the doctor sees the English.
Which labs does it work with?
Results that reach the record, from your lab partners or uploaded by the patient. We set up the lab connections with your clinic.
What happens when a patient asks a question about a result?
The question goes to the doctor in the same thread, with the result attached. The doctor answers, or moves the patient to a call.
Partner with us
Build it with us, in your clinic
We set each feature up with your doctors, your prices and your rules, and the clinics that partner with us early shape what it becomes.
Or write to team@wellnessa-i.com. We reply within one working day.
