Glossary, front desk
What is patient recall?
Patient recall is the process of inviting patients back when a review, test, vaccination or follow-up is due.
Also called recall system or patient recalls.
Why Patient recall matters to a clinic
A missed recall can be a missed diagnosis, a lapsed treatment or a result that was never acted on. It is also the most reliable source of repeat visits a clinic has, from patients who already trust it.
Recalls fail quietly. A list kept in a spreadsheet or in one person's head stops working the week that person is away.
Questions
Is a recall the same as a reminder?
No. A reminder is about a visit already booked. A recall invites the patient to book one that is due.
Who approves a recall?
A clinician. Wai prepares it, and a person at your clinic approves it before it reaches the patient. See follow-up.
See Wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox. Prices for clinics, groups and hospitals are on the pricing page.
It makes sure care that was planned actually happens, rather than depending on the patient to remember.
Updated . Defined by the Wai team for clinics, groups and health systems.